Welcome to abcHEALTH. abcHEALTH ("Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of your personal and health information. This Privacy Policy explains how we collect, use, process, store, protect, and share information when you use our website, mobile applications, healthcare coordination services, medical record structuring services, patient support services, and related healthcare solutions. By accessing or using abcHEALTH services, you agree to the terms of this Privacy Policy.

2. Who We Are

abcHEALTH is a healthcare technology and patient support platform that helps individuals:

• Organize and structure medical records
• Maintain longitudinal health records
• Coordinate healthcare services
• Obtain second opinions
• Access healthcare providers
• Manage treatment journeys
• Share records securely with authorized healthcare professionals

3. Information We Collect

We may collect:

• Full name
• Date of birth
• Gender
• Mobile number
• Email address
• Address
• Emergency contact details

We may collect:

• Medical records
• Diagnostic reports
• Lab reports
• Imaging reports
• Prescriptions
• Treatment summaries
• Hospital discharge summaries
• Insurance-related medical documents
• Doctor notes shared by you
• Health history

We may collect:

• Device information
• Browser information
• IP address
• Login activity
• Website usage information
• Cookies and analytics data

4. How We Use Your Information

We use your information to:

• Structure and organize medical records
• Create patient health summaries
• Provide healthcare coordination services
• Facilitate communication with healthcare providers authorized by you
• Provide customer support
• Improve platform functionality
• Comply with legal and regulatory obligations
• Prevent fraud and unauthorized access

We do not sell your personal or medical information.

5. Consent-Based Processing

Medical and health information is processed only with your consent or as otherwise permitted under applicable laws. You remain the owner of your medical records. abcHEALTH acts as a custodian and facilitator of your health information. You may withdraw consent at any time by contacting us.

6. Sharing of Information

We may share information only:

• Doctors
• Hospitals
• Clinics
• Diagnostic centers
• Insurance providers
• Caregivers nominated by you

We may engage trusted vendors for:

• Cloud hosting
• Data storage
• Customer support
• Security monitoring

Such providers are contractually obligated to maintain confidentiality and security.

We may disclose information when required by:

• Courts
• Government authorities
• Regulatory agencies
• Law enforcement authorities

7. Medical Record Ownership

All medical records uploaded by users remain the property of the patient. abcHEALTH does not claim ownership of any medical record, report, image, prescription, or clinical document submitted to the platform.

8. Data Security

We implement industry-standard safeguards including:

• Encryption during transmission
• Secure cloud infrastructure
• Access controls
• Authentication mechanisms
• Regular security reviews
• Restricted employee access

While we strive to protect information, no method of transmission or storage is completely secure.

9. Data Retention

We retain personal and health information only as long as necessary to:

• Provide services
• Maintain patient records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Upon valid deletion requests, we will delete or anonymize information unless retention is required by law.

10. Your Rights

Subject to applicable law, you may:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Withdraw consent
• Request a copy of your records
• Know how your information is being used

To exercise these rights, contact us using the details provided below.

11. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Enhance platform performance

You may disable cookies through your browser settings.

12. Children's Privacy

Our services are not intended for children under the age permitted by applicable law without parental or guardian consent. Where required, parental consent must be obtained before processing children's information.

13. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Users should review the privacy policies of those websites separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

For privacy-related questions, requests, or grievances, contact:

abcHEALTH
Email: support@abchealth.in
Website: https://abchealth.in

If you believe your privacy rights have been violated, please contact us and we will make reasonable efforts to address your concerns promptly.

16. Grievance Officer

In accordance with applicable Indian laws, users may contact our designated Grievance Officer:

Name: Suraj Singh
Email: support@abchealth.in
Response Time: Within applicable legal timelines.